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     16 January 2018
     Workshop to Create Awareness on Grievance Redressal Mechanism by RBI at ISM Patna
    In order to create awareness amongst the management and IT students on the working of Banking Ombudsman of Reserve Bank of India (RBI) a workshop was organized on Monday i.e.15 January 2018. In this awareness workshop, Banking Ombudsman, Dipak Choudhary speaking on the occasion apprised the participants about the functioning of the Banking Ombudsman of the RBI. He discussed in detail, about the procedures to be adopted along with nature of complaints and cases accepted by Ombudsman. He further said Banking Ombudsman is a monitoring body with powers to direct banks on the basis of documents, commitments and agreement between customers and banks. Mr. Choudhary stated that the objective of the workshop was to create awareness amongst banking customers about the right procedure of putting cases before the Banking Ombudsman of RBI. He added that to register the complaint the applicant should first file a complaint with the Bank in writing or on mail may be in the branch or its higher authorities and after 31 days the applicant could approach for their grievance redressal. The time of submission of an application before banking ombudsman could be 13 months from the date of submission of a complaint before their respective bank or authorities. On receiving no correspondence or response in terms of action taken by the bank towards redressing the problem registered by customers then Banking Ombudsman can call reply from Bank and accordingly decided. There are various problems and applications for redress related to housing finance, entrepreneurship cases related to loan and waivers as well as cases in relation to the commercial loans, the Banking Ombudsman does not interfere, as it is not in the ambit of the bank. Mr. Choudhary further added that Banking Ombudsman office does not accept the cases which are already in courts or even cases are in pre-litigation process. To know how much information was absorbed by the students, a quiz was also conducted. The participation was overwhelming and Mr. Choudhary appreciated the students for listening and understanding the relevance of the objective of the workshop. The queries raised by the students were well addressed to their satisfaction by Mr. Choudhary. The workshop ended with distribution of gift to the winners who actively participated in the Quiz competition.
     
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